Frequently Asked Questions

FAQ - Questions fréquentes - Entre Ailes & Îles

Frequently Asked Questions — Between Wings & Islands

Find answers to the most frequently asked questions from our travelers here. Still can't find your answer? Contact us ; we'll get back to you quickly.

🏠 Our accommodations

How many accommodations do you have and what is their capacity?

Entre Ailes & Îles offers 3 furnished tourist accommodations classified as 3 stars, on a fully enclosed and secure site in Saint-Nazaire-sur-Charente:

Studio Ré — ideal for 2 people
The Aix Apartment — for up to 4 people
Villa Oléron — sleeps up to 6 people

Each unit is independent, fully equipped and has a reserved parking space in our private car park.

Are you open all year round?

Yes! Our three accommodations are open all year round — summer and winter, weekends or longer stays. Whether you're coming for a summer holiday, a weekend in the off-season, a business trip, or a spa treatment in Rochefort, we are available to welcome you.

Are the accommodations suitable for business trips?

Absolutely! Our accommodations are particularly suited to professionals traveling in the Rochefort region:

High-performance fiber optic Wi-Fi — seamless video conferencing
Self arrivals and departures — total freedom over your schedule
Free private parking
Fully equipped kitchen — no need to look for a restaurant every night
Washing machine & dryer — ideal for multi-day stays
Invoice available for employer reimbursement

Available by the night, week or month upon request.

📍 Location & access

Where are your accommodations located and what can we do nearby?

Our accommodations are located at 49 Rue du Grand Village, Saint-Nazaire-sur-Charente — 10 minutes from Rochefort, in the heart of the Charente-Maritime islands:

Île Madame — 5 km
Île d'Oléron — 26 km
Île d'Aix — 28 km (ferry from Fouras)
Île de Ré — 56 km

Also nearby: La Palmyre Zoo, Fort Boyard, Corderie Royale, the Hermione, Flow Vélo and Vélodyssée cycle paths, beaches and seafood restaurants.

How to reach your accommodation from Paris or other major cities?

By train — to Rochefort or La Rochelle in about 3 hours from Paris, then 10 minutes by car
By car — approximately 4.5 hours from Paris via the A10

We will provide you with all the practical access information after your booking.

Is there parking on site?

Yes ! Each apartment has a reserved space in our free private parking lot behind the building. No parking stress during your stay — you're at home.

💆 Spa & Wellness

Are your accommodations suitable for spa guests at the Rochefort thermal baths?

Absolutely! We are only 12 km from the Rochefort Thermal Baths — about 15 minutes by car.

High-comfort bedding
Fully equipped kitchen
Washing machine & dryer on site
Free private parking
High-performance Wi-Fi
Pets allowed

🌿 Special offer for spa guests — Linens (sheets, pillowcases, towels) are provided free of charge for all bookings made as part of a spa treatment at the Rochefort Thermal Baths. We can also provide an invoice to facilitate your reimbursement claim with your health insurance provider.

Visit our dedicated page: Thermal spa treatment in Rochefort .

Do you offer weekly or monthly rates for the treatments?

Yes! We offer overnight stays, weekly stays, or stays for the entire duration of your treatment. For longer stays, please contact us directly—we are happy to review each request and respond promptly.

Do you accept ANCV holiday vouchers?

Yes! We accept ANCV holiday vouchers — you can use them to pay for all or part of your stay (2.5% commission). We are also listed on the Les Curistes platform for assistance with specific spa stays.

🔑 Booking & Arrival

How does arrival work? Is there a reception area on site?

In most cases, we provide a personalized welcome. If we are unavailable, 100% self-check-in and check-out are offered.

Secure key box — complete freedom over your arrival and departure times
Digital welcome booklet— accessible via QR code on site, containing all the practical information
Integrated photo module — upon arrival and departure, you photograph the property room by room. The photos are automatically time-stamped and geolocated, allowing for a complete and transparent inventory.

In any case, please let us know your arrival time in advance!

Can I arrive late in the evening or leave early in the morning?

Our standard opening hours are as follows:

Arrival — from 5:00 PM
Departure — before 10:00 AM

Absolutely — it's one of our greatest strengths! Thanks to self check-in via a secure key box and a digital welcome booklet, you can manage your schedule freely. Whether you arrive at 11 pm after a long drive or leave at 6 am to catch a train, our accommodations adapt to you.

Please let us know your arrival time in advance!

How does the security deposit check work?

We require a security deposit check upon arrival. The amount varies depending on the accommodation and will be communicated to you before your stay.

Upon arrival — you deposit your check in the designated area on site
Initially — assuming no damage is detected, your check is destroyed according to the legal timeframe stipulated in Article 1724 of the Civil Code
Proof of destruction — a photo is sent to you as evidence — total transparency guaranteed

How are property condition reports handled?

We have implemented a modern and completely transparent digital inventory system. Upon arrival, you scan the QR code to access the digital welcome booklet, then photograph the accommodation room by room—each photo is automatically time-stamped and geolocated. These photos constitute your entry inventory. Upon departure, you repeat the same process. A complete, objective assessment with no unpleasant surprises — for you as well as for us.

🛏 Comfort & amenities

What size are the beds in your accommodations?

We have made the quality of bedding a priority in our 3 accommodations:

Studio Ré — 1 Queen Size bed 160×200
Appart Aix — 1 Queen Size bed 160×200 + 1 Queen Size sofa bed 160×200
Villa Oléron — 1 Queen Size bed 160×200 + 1 double bed 140×190 + 1 Queen Size sofa bed 160×200

All our mattresses are selected to guarantee quality sleep — whether for one night or a stay of several weeks.

Is bed linen provided?

Bed linen—sheets, pillowcases, and towels—is available as an optional extra in our three accommodations. You can add it when you book on our website.

🌿 Special offer for spa guests — Linen is provided free of charge for all bookings made as part of a spa treatment at the Rochefort Thermal Baths!

You are also free to bring your own linen if you prefer.

Are sofa beds comfortable for a long stay?

Absolutely! Our Italian-style sofa beds come with a genuine 160x200 cm mattress—exactly the same width as our fixed beds. Unlike many other types of extra beds, they offer a level of comfort comparable to that of a traditional bed and are perfectly suited for extended stays, particularly for spa visitors or business trips.

What type of coffee maker is available?

Our 3 accommodations are equipped with two types of coffee makers:

Nespresso coffee machine — the first capsules are offered upon arrival!
French press coffee maker — for lovers of mild and natural coffee

To renew your Nespresso capsules, you can find them at the supermarket 3.5 km away in Soubise or 7.5 km away in Échillais.

Is end-of-stay cleaning included?

End-of-stay cleaning is available as a paid option in all three of our accommodations. If you do not choose this option, we simply ask that you return the accommodation in the same condition, following the instructions detailed in the welcome booklet. Simple and without any unpleasant surprises!

Do you offer cleaning services during the stay?

Yes! We offer an optional mid-stay cleaning service, ideal for longer stays—especially for spa guests staying 18 days or more. Simply request it when booking or during your stay.

What do I need to do before leaving the accommodation?

Without the cleaning option — simply follow the protocol in the welcome booklet given to you upon arrival. He details the few expected actions (washing dishes, garbage...) in a clear and simple way.
With the cleaning option — you hardly have to do anything, just follow the protocol, we'll take care of everything else!

In all cases, you photograph the accommodation via the digital booklet module to validate your exit inventory.

🐾 Practice

Are pets allowed?

Yes, our four-legged friends are welcome! (Only dogs under 10 kg, cats not allowed). Please simply let us know when you make your reservation so we can prepare everything to welcome your pet in the best possible conditions.

Do you have any baby equipment?

Yes! We provide baby equipment free of charge upon request — travel cot, high chair. Simply mention it when you book and we'll have everything ready before your arrival.

Is Wi-Fi included and of good quality?

Yes, fibre wifi is included and free in our 3 accommodations. It is powerful enough for professional video conferencing, streaming, and everyday browsing without any interruptions.

Didn't find your answer?

We are available and will respond quickly — by message or by phone.

➡️ Contact us | Book now

Plan your stay between Rochefort, the islands and the ocean

Find all the useful information to organize your holiday, your spa treatment, your business trip or your getaway in Charente-Maritime.

🏡 Accommodations
All our accommodations | Studio Ré • 2 people | Apartment Aix • 4 people |Villa Oléron • 6 people

📅 Book
Online booking | Special offers | Contact

💆 Spa treatment
Thermal spa treatment in Rochefort

🎉 Calendar and outings
Festivals and concerts | Markets, fairs, flea markets and garage sales

Frequently Asked Questions